ISBN : 9782897990671
Year of publication : 2019
Nombre de pages : 504
Langue : Anglais#French</trp-gettext#!trpEnglish#
Operations and logistics management is at the heart of every organization, whether industrial or service, private or public, multinational or SME. All managers and university graduates in management must therefore master the fundamental concepts and be able to choose and use the methods they will need throughout their career.
The aim of this book is to present the essential knowledge of operations and logistics management, and to explain it in sufficient depth for it to be put into practice. The book deliberately steers clear of fashionable approaches, partly because they will quickly become outdated, and partly because they are all based on the same set of principles, which stand the test of time and can be adapted to a host of different contexts. It is these fundamentals that are highlighted here: a good manager is like a chef who has mastered the basics of his trade and can then prepare any recipe.
Finally, although the quantitative tools essential to the design of operational systems and the steering of logistics activities make up an important part of the book, these tools are always subordinate to the management decisions they support. The central theme running through all the chapters is the need to make choices. Indeed, in operations and logistics management, there is rarely a clear-cut path; all decisions involve compromises and renunciations, so much so that this book could have been subtitled The Art of Arbitration.
Claire Poitras is a senior lecturer in the Operations and Logistics Management Department at HEC Montréal. A specialist in supply and inventory management, she has several years' teaching experience in the Bachelor of Business Administration (B.B.A.) program. She also has over 15 years' experience in the business world, in both the manufacturing and distribution sectors.
Hélène Giroux is a full professor in the Operations Management and Logistics Department at HEC Montréal. She holds an MBA (HEC Montréal) and a PhD in organizational communication (Université de Montréal), and is the author of several research and popularization articles on the phenomenon of management fads, quality management and pedagogy applied to operations management. She has also co-produced a series of videos on operations management and service companies. In 25 years of teaching, she has touched on all aspects of operations management and now specializes in teaching service operations. She is the recipient of the Prix pour l'excellence en pédagogie awarded to an associate, full or visiting professor with a career perspective (HEC Montréal, 2009) and the Bourse en enseignement du Ministère de l'Éducation, du Loisir et du Sport (Government of Quebec, 2008-2014).
Véronique Poirier is a lecturer in the Operations Management and Logistics Department at HEC Montréal. In addition to having worked in the business world, she has several years' teaching experience in the Bachelor of Business Administration (B.B.A.) program.
