ISBN : 9782923710808
Year of publication : 2015
Nombre de pages : 441
Langue : Espagnol
Operations and logistics management is essential to the functioning of any company, whether it is in the industrial or service sector, private or public, multinational or an SME. That is why every manager and every college graduate in the field of business administration must master its fundamental principles and be able to select and apply the methods they will need throughout their careers.
The purpose of this book is to present the essential concepts of operations management and logistics and to explain them in sufficient depth so that they can be put into practice. The book deliberately distances itself from trendy approaches—on the one hand, because these will quickly become obsolete, and on the other, because they are all based on the same set of principles that, in and of themselves, stand the test of time and can be adapted to different contexts. This book focuses on these principles; a good manager is like a chef who has mastered the basics of their craft and can prepare any recipe.
Finally, although quantitative tools—which are essential for designing operations systems and managing logistics activities—constitute a significant part of the book, these tools are always subordinate to the managerial decisions they are meant to support. The central theme that emerges in every chapter is the need to choose among multiple available options. In fact, it is rare in operations management and logistics to find a single, definitive solution; all decisions involve trade-offs and compromises, so much so that this book could have been titled The Art of Trade-offs.
Claire Poitras is a senior lecturer in the Operations and Logistics Management Department at HEC Montréal. A specialist in supply and inventory management, she has several years' teaching experience in the Bachelor of Business Administration (B.B.A.) program. She also has over 15 years' experience in the business world, in both the manufacturing and distribution sectors.
Hélène Giroux is a full professor in the Operations Management and Logistics Department at HEC Montréal. She holds an MBA (HEC Montréal) and a PhD in organizational communication (Université de Montréal), and is the author of several research and popularization articles on the phenomenon of management fads, quality management and pedagogy applied to operations management. She has also co-produced a series of videos on operations management and service companies. In 25 years of teaching, she has touched on all aspects of operations management and now specializes in teaching service operations. She is the recipient of the Prix pour l'excellence en pédagogie awarded to an associate, full or visiting professor with a career perspective (HEC Montréal, 2009) and the Bourse en enseignement du Ministère de l'Éducation, du Loisir et du Sport (Government of Quebec, 2008-2014).
Véronique Poirier is a lecturer in the Operations Management and Logistics Department at HEC Montréal. In addition to having worked in the business world, she has several years' teaching experience in the Bachelor of Business Administration (B.B.A.) program.
