Process improvement: lean, kaizen and six-sigma - 4th edition

Training package
Today, there is not a single organization that can claim to fully realize its fundamental missions without a constant concern for efficiency. In fact, the whole point of Organizational Process Review is to respond to this concern by offering a fundamental approach to the continuous improvement of both the efficiency and effectiveness of organizations. From a certain point of view, organizational process review is a requirement from which no environment can escape. However, while the need for an organizational process review is widely accepted, and its main principles are well known and well documented, the very practical implementation of process management remains an arduous task, and all too often remains a mystery, a well-kept secret.

This boxed set lifts the veil on this implementation by presenting the logical, practical and humanly reassuring steps required to conduct an organizational process review. Starting with a statement of objectives to be achieved, and an awareness of the symptoms of inefficiency experienced within organizations, the package proposes an approach that guides the action of the process review manager, offering practical tools and the necessary tricks of the trade. At the end of the process, the manager and his or her team will have in their possession well-documented procedures, clear roles and responsibilities for all players, and a robust implementation plan that includes both humane and productive change management!