Hélène Giroux is a full professor in the Operations Management and Logistics Department at HEC Montréal. She holds an MBA (HEC Montréal) and a PhD in organizational communication (Université de Montréal), and is the author of several research and popularization articles on the phenomenon of management fads, quality management and pedagogy applied to operations management. She has also co-produced a series of videos on operations management and service companies. In 25 years of teaching, she has touched on all aspects of operations management and now specializes in teaching service operations. She is the recipient of the Prix pour l'excellence en pédagogie awarded to an associate, full or visiting professor with a career perspective (HEC Montréal, 2009) and the Bourse en enseignement du Ministère de l'Éducation, du Loisir et du Sport (Government of Quebec, 2008-2014).
